Privacy Policy

Last updated: May 6, 2026.

Clawdy Family collects only the information needed to run the store, process orders, provide support, prevent fraud, and improve the site experience.

Information we collect

• Contact details, such as name and email address.
• Billing and shipping details, such as address, phone number if provided, and country or region.
• Order details, such as products purchased, order total, shipping method, and order notes.
• Technical information, such as IP address, browser type, device information, cookies, and site usage data.
• Support messages and photos you send us when asking for help.

Payments

Payments are processed by third-party payment providers such as PayPal. We do not store full payment card numbers on our server. Payment providers may receive order, billing, shipping, and transaction information needed to process payment, prevent fraud, and meet legal requirements.

How we use information

• To process and ship orders.
• To send order confirmations, shipping updates, and support replies.
• To prevent fraud, abuse, and security issues.
• To improve products, pages, checkout, and customer support.
• To meet tax, accounting, dispute, and legal obligations.

Sharing information

We share information only when needed to operate the store. This may include payment providers, hosting providers, email services, analytics tools, shipping carriers, professional advisers, or authorities when required by law.

Cookies and analytics

The site may use cookies for cart sessions, checkout, login, security, analytics, and basic site functionality. You can control cookies through your browser settings, but blocking some cookies may affect cart and checkout features.

Data retention

We keep order records as long as needed for customer support, tax, accounting, dispute handling, fraud prevention, and legal compliance. Support emails are kept only as long as reasonably needed.

Your choices

You can contact us to request access, correction, or deletion of personal information where applicable. Some records may need to be kept for tax, fraud prevention, dispute, or legal reasons.

Regional privacy rights

If you are in the European Economic Area, the United Kingdom, or California, you may have additional privacy rights under local law, such as access, correction, deletion, objection, restriction, portability, or opt-out rights where applicable. To make a request, email us at support@clawdyfamily.com.

Contact

For privacy requests, email support@clawdyfamily.com.